Daewoo Express Refund Policy

Travel plans may occasionally change due to unavoidable circumstances. To accommodate such situations, a structured and transparent refund process is available for eligible online bookings. This policy clearly outlines the applicable terms and conditions, eligibility criteria, and step-by-step procedure for submitting a refund request, ensuring clarity, fairness, and convenience for all passengers.

daewoo refund policy

1. Eligibility for Refund

The refund facility is only applicable to tickets purchased through:

  • Official website (online booking)
  • Daewoo Self-Service Kiosks
  • Daewoo Express Mobile App

Refund requests for tickets purchased through other channels may not be entertained under this online refund system.

2. Important Conditions

  • Refund requests must be submitted against a valid Booking Number used for ticket purchase.
  • Refund will not be applicable if:
    • The ticket has already been generated, and
    • The passenger has completed the journey on that ticket.
  • Refund requests made after bus departure will not be accepted.
  • In case of providing false or misleading information, the request will be rejected.
  • DPEBS (Daewoo Pakistan Express Bus Service) reserves the right to approve or reject any refund request.
  • In certain situations, passengers may be eligible for a partial refund only.

3. Refund & Exchange Process

To refund or exchange an online ticket:

  • The respective terminal administration will act as the point of contact.
  • For transactions made using Daewoo Miles, only the miles will be reversed (no cash refund).
  • Refunds to credit/debit cards may take 3–4 weeks, depending on the operational procedures of the acquiring bank.

How to Apply for Refund (Online Process)?

Step 1: Visit the Refund Page

Go to: https://daewoo.com.pk/refund/index

Step 2: Select Refund Reason

Choose one of the following:

  • Bus Cancelled
  • Ticket Not Issued
  • Other

Click Next.

refund reason

Step 3: Enter Booking Information

Provide:

  • Booking Number (Book #)
  • Phone Number (Cell #)
  • Departure Date

Click Search.

fill booking information

Step 4: Fill the Refund Form

refund form

1. Contact Details

  • Passenger Name (Full Name)
  • Mobile Number (03xx-xxxxxxx)
  • Email Address
  • Passenger CNIC (xxxxx-xxxxxxx-x)

2. Travel Details

  • Departure
  • Departure Date (DD-MM-YYYY)
  • Departure Time (00:00)
  • Arrival
  • Seat Number

3. Transaction Details

  • Transaction Date (DD-MM-YYYY)
  • Transaction Time (00:00)
  • Number of Attempts
  • Transaction By
  • Source

4. Payment Details

  • Card Type
  • Card Issuer Bank
  • Card Number (XXXX-XXXX-XXXX-XXXX)
  • Booking Amount

5. Refund Details

  • Select preferred Refund As option (as applicable).

6. Additional Notes

  • Mention any relevant information regarding your refund request.

After completing all required fields, submit the form. Your request will be reviewed, and you will be notified accordingly.

Processing Timeline

  • Refund approval is subject to verification.
  • Credit/Debit card reversals may take 3–4 weeks.
  • Daewoo Miles refunds will be adjusted directly into the passenger’s Miles account.

For further assistance, passengers are advised to contact their respective terminal administration or official customer support channels.